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Privacy Policy

Privacy Policy

This Privacy Policy explains how Linea Atelier processes personal data in connection with its website, inquiries, and garment alteration and upcycling services in Chennai.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing in limited circumstances and ask for clarification about how your data is used. Where a request cannot be fully granted, we will explain the reason where permitted by law.

Available rights may vary depending on the legal basis and the nature of the request.

Requests should include enough detail to identify the relevant record and the action sought. We may ask for additional information to confirm identity or to locate the data concerned. If a request affects an active garment project, we may need to complete the project or preserve records required for legal or operational reasons before making changes.

We may need to verify identity before acting on a request.

We retain personal data for the period needed to handle inquiries, complete projects, maintain business records, resolve disputes, and meet legal or tax obligations. When data is no longer required, we delete it or anonymize it where practical. Some records may be kept longer if a legal claim, compliance duty, or accounting requirement applies.

Records are kept only for as long as needed for service, accounting, or legal purposes.

When we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version will apply from the date it is posted unless a different effective date is stated. We encourage users to review the policy periodically.

We may revise this policy to reflect changes in our practices or legal requirements.

Contact Information

Email contact
[email protected]
Telephone
+91 81255 93780
Postal address
148/AV, East Coast Road, Tiruvanmiyur, Chennai, IN, 600041
Privacy contact
Use the contact details below for questions about this policy or your personal data.
Contact Page
01

How We Use Data

We use personal data to respond to inquiries, assess garments and materials, prepare quotations, arrange consultations and bookings, carry out alteration or upcycling work, manage approvals and collection, process payments, maintain records, improve website performance, and meet legal, accounting, and security obligations. We may also use data to communicate about a project, including fit reviews, material limitations, or changes needed before additional work proceeds.

Processing is limited to the purposes described in this policy.
02

Service Providers

We may share personal data with payment processors, website hosting or technical support providers, communication tools, and other operational partners that help us run the website or manage customer requests. These parties are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.

Service providers receive only the information needed to perform their role.
03

Legal Disclosure

We may disclose personal data where required by law, court order, or a lawful request from a public authority. We may also share information when necessary to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of our business, customers, or others.

Disclosure is limited to what is necessary for compliance or protection of rights.
01 · Collection

Data We Collect

We may collect identification and contact details, project information, garment images, measurements, fit preferences, communication records, booking details, payment-related records, and technical data such as device and usage information. Where a customer supplies garments or materials for assessment, we may also process information about the item’s condition, construction, and requested alterations or redesign choices.

The categories collected depend on inquiry, booking, and workshop interactions.
02 · Sources

How We Collect Data

We receive data directly from users through inquiries, contact forms, email, phone calls, workshop visits, and booking arrangements. We also generate information from consultations, assessment notes, project quotations, fitting reviews, collection records, and website or device interactions. In limited cases, we may receive payment confirmation or delivery-related information from service providers involved in the transaction.

Some information is entered by the customer, while some is created during service handling.
03 · Cookies

Cookies We Use

We may use session cookies to keep the site working during a visit, preference cookies to remember basic settings, and analytics cookies to understand how pages are used. Cookies are not used to make decisions about garment work, pricing, or project approval. Where a cookie is not essential, its use is limited to the purpose for which it was set.

Cookie use is limited to operational, preference, and basic analytics purposes.
04 · Controls

Cookie Controls

You can manage cookies through your browser settings and, where available, through on-site preference tools. Blocking or deleting cookies may affect form submission, session continuity, or other basic website functions. We do not rely on cookies to collect more information than is needed for site operation, analytics, or preference handling.

Browser controls may limit non-essential cookies, but some site functions may be affected.